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Monday, February 1

Open Letter To UHEAA

{Note: UHEAA is the Utah Higher Education Assistance Authority aka The Masters of My Student Loan Debt}.
Thank you for you recent letter informing me that my first student loan payment is due. I’m glad to see that your employees are in fact capable of using the US Postal Service. After they never sent the forbearance application as promised {you know, the form that would have kept this payment from being due in the first place?} I was worried they didn’t know how to send mail.
I must say, I’m a bit baffled. You see, the bill you sent says very clearly that you only except checks from US Banks. In case you didn’t notice my address when you sent me the bill, I’m in Canada {that’s the country above the United States}. I have a Canadian bank account {because it would be highly inconvenient to drive 4-plus hours and cross the border every time I need to do my banking}. So you surely understand why I called you today to ask what I should do.
And just FYI, “figure it out” is a really crappy answer to provide to someone who is trying to give you money. After all, why do you think I called in the first place? Could it be because I’m trying to “figure it out?” If you won’t take a credit card, and you won’t take a Canadian check maybe YOU ought to figure out what payment you will accept. Because I’m not about to pay for a money order if you’re not able to guarantee you will accept it.
In closing, thanks for nothing.
Holly The-Woman-Who-Is-Trying-To-Give-You-Money-That-You-Won’t-Take-From-Her Shumate

{Dear Readers: I’m a bit frustrated today. Can you tell?}

16 Stubborn Stains:

Erin said...

Wow, what a nightmare. So sorry that you have to deal with that!

Crystal HW said...

THat is Crap! I hope you are really sending that letter in!!!!!

Brittany said...

wow... just... wow.

so sorry to hear about your frustration. i hope those numbskulls at UHEAA get their acts together for you.

Jackie at 3littleones said...

so ridiculous!!! sorry you have to deal w/ that nonsense

Kara @ His, Hers and Ours said...

Oh, I'm so not ready to deal with this crap! And how moronic of them. Hope they can give you a real answer soon!

CalgaryDaddy said...

Angry much? lol... Student loans suck!

Gwenn said...

I've had nothing but problems with my loan too. School loans suck!

VM Sehy Photography said...

Would they accept a check or transfer from an online account from a bank that is based in the US? Did that make sense? I was thinking there might be a way to pay them with PayPal or Netbank (Are they still in existence?) or ING? Just a thought. I'm sure that'll probably end in the same lovely circle as your first call, but it might be worth a try.

Insanitykim said...

Man, it's a wonder colleges are even up and running...send it all in American Nickles, and send it in bottles for recycling. That's what I would do.

Michelle Pixie said...

What is it with people?! I hope you actually send this letter their way. ;)


i've been paying back my loans for a year...it's absolutely no fun. maybe a cashiers check would be acceptable?

Jes Cady said...

I'm right there with you. I tried to make a first payment on my grad school loan and in all the communications I received I was suggested to pay online. When I visited the website (to PAY ONLINE), the website clearly stated that it does not accept credit card payments. So I have to set up a pay pal account or something to pay the loan. WHAT? You have to be kidding me? They make it really easy to get the loan but terribly inconvenient to pay the stupid thing back.

Whew! I feel better. Thanks for letting me vent.

Sarah @ barefaced approach said...

Wow!! What a bunch of morons!!! Have you ever realized that you find the most inept people working in customer service?! Here you are trying to give them money and they are being dumb. Ridiculous!!!! Best of luck getting through to someone with the slightest bit of sense.

Sabreena said...

How stupid could a loan company be? You want money, she wants to give you money end of problem right? I would collect the required payment in loose change then place it in a big evelope and send it to them. I know the postage might suck but the reaction would be priceless. If anything you would get them to respond so yopu could work it out appropriatley. Good Luck!

KK said...

How ridiculous!! Sorry dude. Ask if they take paypal :)

Amber Page Writes said...

They seriously said that to you? That's awful. Maybe you should send it in cash...CANADIAN cash. They deserve to be pissed off too.

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